Our Policies

Welcome to SOUQ NETWORKS. Please review our policies below to understand how we handle returns, shipping, privacy, and terms of service.

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Refund and Return Policy

Returns

-You have 5 Business days to return an item from the date you received it.

-To be eligible for a return, your item must be unused and in the same condition that you received it.

-Your item must be in its original packaging.

-You will need to have the receipt or proof of purchase.

Refunds

-Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

-If your return is approved, we will initiate a refund to your original method of payment.

-You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Shipping

-You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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Shipping Policy

Processing Time

-All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

-If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

-Shipping charges for your order will be calculated and displayed at checkout.

-The delivery time frame is an estimate and begins from the date of shipment, not the order date.

Shipment Confirmation & Order Tracking

-You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

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Privacy Policy

Last updated: September 3, 2025

SOUQ NETWORKS operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information.

Personal Information We Collect

-Contact details: name, address, phone number, and email address.

-Financial information: payment card information and transaction details.

-Account information: username, password, preferences and settings.

-Transaction information: items you view, purchase, return, or exchange.

How We Use Your Information

-Provide Services: Process payments, fulfill orders, and manage your account.

-Marketing: Send promotional communications about products and offers.

-Security: Authenticate your account and prevent fraud.

-Customer Support: Respond to inquiries and maintain our relationship with you.

Your Rights

You may have rights to access, delete, correct, or receive a copy of your personal information. Contact us to exercise these rights.

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Terms of Service

Introduction

By using our online store, you agree to these Terms of Service.

Product Information

We strive to provide accurate product descriptions and images. However, we are not responsible for any errors or inaccuracies.

Payment

Payment must be made through our approved payment methods. You authorize us to charge your chosen payment method for the total amount due.

Order Acceptance

We reserve the right to accept or reject any order.

Product Availability

Products are subject to availability. If an item is out of stock, we will notify you and provide options.

User Accounts

You are responsible for maintaining the confidentiality of your account information.

Intellectual Property

Our website's content, including images and text, is our property.

Liability

We are not liable for any damages resulting from the use of our website or products.

Changes

We may update these Terms at any time without notice.

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.

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Contact Us

If you have any questions about our policies, please contact us:

Address: 15 Makram Ebeid, Nasr City, Egypt
Phone: +20 10 04145502
Email: info@souqnetworks.com